TERMS AND CONDITIONS
General Terms & Conditions
For Holidays booked through The Cruise Clinic operating as a Retail Travel Agency.
1) Your Contract
a) Your holiday arrangements are booked through The Cruise Clinic. We are retail members of the Travel Trust Association (TTA), membership number U367X. www.traveltrust.co.uk . We act as a booking agent for suppliers of cruises, flights, holiday accommodation and other services. Please read their booking conditions carefully as you will be bound by them.
b) Your contract is with the suppliers of the services and your booking is subject to the supplier’s terms and conditions. As we are acting as agents, or sub-agents, for these suppliers we accept no liability for any failure in the services or any loss of any nature suffered by you as a consequence of using the services.
c) You agree to submit to the jurisdiction of the English Courts in any matters that fall within the scope of the agency responsibility of The Cruise Clinic
d) When you make a booking you confirm that you have the authority to accept and do accept, on behalf of your party, the terms and conditions set out below. A booking can only be made by a person aged 18 years or over.
2) Supplier Conditions
a) Please note that all bookings are subject to the supplier’s conditions of booking which can be found on the supplier’s websites or obtained on request from our office. These contain limitations and exclusions of liability to any person who travels with them. They should be read carefully as you are bound by them. We will ask you at time of booking to confirm your agreement to these terms.
b) Any accommodation and amenities are as described in the supplier’s brochures or on their websites and therefore any changes made are subject to their booking conditions.
c) The suppliers reserve the right to change itineraries and details. All flight timings are provisional and could be subject to change by the supplier. We will endeavour to inform you of such changes, but do not accept any responsibility for such changes.
3) Making Your Payment
a) You will need to pay a deposit and balance, as required by your contracted supplier(s)
b) All travel arrangements are subject to availability at the time the booking is made. Your booking will be confirmed once initial payment has been received.
c) The person making the initial booking guarantees payment to The Cruise Clinic of the total amount due on behalf and with the consent of all other persons who are party to the booking.
d) All payments must be made in pounds sterling and all cheques must be drawn on a UK bank and made payable to TTA Trustees (UK) Ltd T/tees of The Cruise Clinic. Credit card payments are subject to a card fee surcharge of 2% of the value of transaction. We reserve the right to change these surcharges should our card processors increase or decrease their charges to us or if VAT becomes payable on these charges.
4) Prices and Accuracy of Promotional Material
a) All information contained in any of our promotional material, e.g. brochures, advertisements, mail shots, websites and e-shots, is based on information available at the time of publication. Every effort is made to keep our websites up to date but tour operators are continually updating their information so we cannot guarantee that our websites reflect the latest changes. We cannot include all the information relevant to the tour operator’s holidays being promoted so it is important that you read their current brochure or visit their website for further details. We reserve the right to change any information before your booking is confirmed and the amended information will then form part of your contract with us. Whilst every effort is made to ensure the accuracy and prices at the time of printing, regrettably errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking.
5) Your Tickets
a) Tickets and travel documents are normally supplied 7 to 14 days prior to departure. If you do not receive your tickets 7 days before departure please contact us using the contact details provided. Please check your travel documents carefully upon receipt, and advise us immediately of any error.
6) Travel Insurance
a) It is a condition of booking with every supplier that you must have adequate travel insurance to ensure that you are adequately covered against unexpected cancellation charges prior to departure and events occurring during your holiday.
7) Special Requests
a) Special Requests such as (but not limited to) assigned seat number requests, special meal requests or rooming requests will be passed on to the relevant supplier but cannot be guaranteed by The Cruise Clinic
8) If You Cancel
a) Your booking can be cancelled subject to payment of the cancellation charges which will be levied by the suppliers. The level of cancellation charge payable is dependent upon how far in advance of the departure date you cancel your booking. Please see the relevant supplier’s terms and conditions for details of these charges. All cancellations must be made in writing by the lead name in your party to:- The Cruise Clinic, 38, Fairfield Road, Eastbourne, East Sussex, BN20 7LX
b) You should also be aware that in some cases, airlines and other suppliers treat any changes made as a cancellation and you may be asked to pay up to 100% of the ticket cost should you wish to make any changes after your booking has been confirmed.
c) Any cancellation charges may be recoverable through your travel insurance. Please check your insurance policy for more information.
d) If you wish to amend your booking this may be possible but will be subject to the policies of the suppliers of your travel arrangements. Any additional costs including any administration fees charged by the suppliers and by The Cruise Clinic will need to be paid before any change is confirmed. Please note that some suppliers will treat amendments as a cancellation of the original booking and charges will apply as detailed above.
9) Alterations to Your Booking by the Supplier a) Unfortunately, we cannot control or prevent changes implemented by our suppliers. Should a change occur we will endeavor to minimise the inconvenience you may experience. We cannot however offer any compensation. Again, please refer to the booking conditions of the Supplier.
10) If You Have a Complaint
a) If you have a complaint regarding any part of your booking, please contact the supplier of the service in question at the earliest opportunity. Any complaint letters sent to us on your return will be directed to the relevant supplier responsible for providing your booked arrangements.
b) Should you have a complaint about any aspect of the service provided by The Cruise Clinic please write to us within 28 days of returning to the UK who will in turn investigate your complaint.
11) Data Protection
a) For the purpose of the Data Protection Act 1998 we, The Cruise Clinic, are a data controller. In order to process your booking, we need to collect personal details from you. These will include, where applicable, the names and addresses of party’s members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen booking and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you. In order to process your order we will share your information with the airline, hotel, car rental agency, or other involved third party or supplier. We will provide only the personally identifiable information necessary to ensure the successful fulfillment of your travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
b) We have appropriate measures in place to protect the personal details you give us. Where your travel arrangements are to take place outside the European Economic Area, (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however pass any information on to any company and/or organisation not responsible for providing any part of your travel arrangements. Where you provide us with personal details relating to any special requirements and/or details of any illnesses, disabilities or religious requirements, you consent to this information being passed onto any organisation or companies responsible for any part of your travel arrangements whether in the EEA or not. If we cannot pass this information to the relevant suppliers, we cannot process your booking.
c) We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. You are generally entitled to ask us (by letter or e-mail) which details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. In limited circumstances we are entitled to refuse your request. Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.
12)Our Liability to You
a) We act only as an agent for the ultimate service provider concerned and your contract for your holiday arrangement is directly with the service provider. We accept no liability in relation to the service itself or for the acts or omissions of the service provider concerned. Please note that all bookings are also subject to the Supplier’s conditions of booking. These contain limitations and exclusions of liability to any person who travels with them.
b) The Cruise Clinic is not a tour operator and there will not be a representative on location. We would advise you to contact the relevant supplier, e.g. tour operator, directly should any problem or complaint arise, ensuring that you take the contact numbers with you when you travel.
13)Passport, Visa & Immigration Requirements
Your specific passport, visa and health requirements and compliance with other immigration regulations are your responsibility and you should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, health or immigration requirements. Information on current travel requirements and restrictions can currently be found by visiting http://www.fco.gov.uk/knowbeforeyougo