Privacy Policy

 

This privacy policy explains how The Cruise Clinic and Select Escapes use any personal information we collect about you when you contact us about our services. Select Escapes is a trading name of The Cruise Clinic.

Topics:

  • How we collect information about you?
  • How will we use the information about you?
  • Legal Basis of Processing
  • Marketing
  • Our websites
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

How we collect information about you?

We collect information about you when you register with us or make an enquiry for our products and services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you in order to process your holiday booking and to ensure your travel arrangements run smoothly and meet your requirements. This will require us to pass the information on to relevant suppliers of your travel arrangements such as airlines, hotels and transport companies and we will email you about other products and services we think may be of interest to you. 

The data we collect will also be used to manage your account, personalise your use of the website and, if you agree, to contact you for marketing purposes about our services that we think may be of interest to you

Agreeing to our privacy policy allows us to use your personal information so that we can offer you the best and most relevant products and services.

We endeavour to take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. The Cruise Clinic and Select Escapes will not share your information for marketing purposes with any other companies.

As a travel agent, when processing your holiday booking, we may be required to provide your details to, security or credit checking companies, financial institutions, public authorities such as customs, border control and immigration, if required by them or as required by law.

Your personal data may be stored, used and otherwise processed within the UK and/or any other country/ countries of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1)The country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) The personal data is transferred to a United States company which has signed up to the Privacy Shield or (3) The personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) We are obliged to provide the personal data to a government / public authority in order to provide your holiday. We will not, however, pass any information on to any person who is not responsible for part of your travel arrangements unless we are legally obliged to do.

Legal Basis of Processing

There are several grounds on which The Cruise Clinic and Select Escapes will store and use your data. As follows:

Consent: for certain types of processing (e.g. marketing activities), we rely on your consent to use your data. You may withdraw your consent at any time by contacting sales@selectescapes.co.uk  

Contract: much of the time, our use of your data will be because of the contract between us – that is, in relation to your holiday booking. We will usually retain relevant data for up to seven years from the date the contract completes – e.g. the last day of your holiday. 

Legal obligations: we are under certain binding legal obligations, such as accounting to the government for tax and making financial records available for audit. In such cases, we are typically obliged to retain data for up to seven years from the date of transaction.

Legitimate interests: we use data to manage our operations and to make business process improvements. Our legitimate interests will not override your right to privacy. 

 Marketing

We would like to send you information about products and services of ours and other companies within our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at sales@selectescapes.co.uk

Our websites

We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (2) to fulfil prizes; (3) to respond to specific requests from visitors; (4) to protect the security or integrity of our Site when necessary; (5) to send you notices and solicitations regarding the Site and our businesses; and (6) in general to promote and market products to you. These solicitations may take the form of personal mailings and or e-mail messages. If you do not want to receive these messages from us using your personally identifiable information, please notify us, see ‘How to contact us’ below.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address sales@selectescapes.co.uk  

We will endeavour to ensure your personal information is accurate and up to date and you may contact us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

The Cruise Clinic and Select Escapes website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies. 

Changes to our privacy policy

We keep our privacy policy under regular review and updates will be available on our web page. This privacy policy was last updated on 11th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by emailing us at sales@selectescapes.co.uk   or write to us at The Data Manager, The Cruise Clinic and Select Escapes, 38 Fairfield Road, Meads Eastbourne, East Sussex. BN20 7LX.