General
Terms & Conditions
For Holidays booked through The
Cruise Clinic operating as a Retail Travel Agency.
1) Your Contract
a) Your holiday arrangements are
booked through The Cruise Clinic. We are retail members of the Travel Trust
Association (TTA), membership number U367X. www.traveltrust.co.uk . We act as a booking agent for
suppliers of cruises, flights, holiday accommodation and other services.
Please read these booking conditions carefully as you will be bound by them.
b) Your contract is with the
suppliers of the services and your booking is subject to the supplier’s terms
and conditions. As we are acting as agents, or sub-agents, for these suppliers
we accept no liability for any failure in the services or any loss of any
nature suffered by you as a consequence of using the services.
c) You agree to submit to the
jurisdiction of the English Courts in any matters that fall within the scope of
the agency responsibility of The Cruise Clinic
d) When you make a booking you
confirm that you have the authority to accept and do accept, on behalf of your
party, the terms and conditions set out below. A booking can only be made by a
person aged 18 years or over.
2) Supplier Conditions
a) Please note that all bookings
are subject to the supplier’s conditions of booking which can be found on the
supplier’s websites or obtained on request from our office. These contain
limitations and exclusions of liability to any person who travels with them.
They should be read carefully as you are bound by them. We will ask you at time
of booking to confirm your agreement to these terms.
b) Any accommodation and
amenities are as described in the supplier’s brochures or on their websites and
therefore any changes made are subject to their booking conditions.
c) The suppliers reserve the
right to change itineraries and details. All flight timings are provisional and
could be subject to change by the supplier. We will endeavour to inform you of
such changes, but do not accept any responsibility for such changes.
3) Making Your Payment
a) You will need to pay a deposit
and balance, as required by your contracted supplier(s)
b) All travel arrangements are
subject to availability at the time the booking is made. Your booking will be confirmed
once initial payment has been received.
c) The person making the initial
booking guarantees payment to The Cruise Clinic of the total amount due on
behalf and with the consent of all other persons who are party to the booking.
d) All payments must be made in pounds sterling and
all cheques must be drawn on a UK bank and made payable to TTA
Trustees (UK) Ltd T/tees of The Cruise Clinic. Credit
card payments are subject to a card fee surcharge of 2% of the value of
transaction. We reserve the right to change these surcharges should our card
processors increase or decrease their charges to us or if VAT becomes payable
on these charges.
4) Prices and Accuracy of
Promotional Material
a) All information contained in
any of our promotional material, e.g. brochures, advertisements, mail shots,
websites and e-shots, is based on information available at the time of
publication. Every effort is made to keep our websites up to date but tour
operators are continually updating their information so we cannot guarantee
that our websites reflect the latest changes. We cannot include all the
information relevant to the tour operator’s holidays being promoted so it is
important that you read their current brochure or visit their website for
further details. We reserve the right to change any information before your
booking is confirmed and the amended information will then form part of your
contract with us. Whilst every effort is made to ensure the accuracy and prices
at the time of printing, regrettably errors do occasionally occur. We reserve
the right to correct errors prior to confirming your booking.
5) Your Tickets
a) Tickets and travel documents
are normally supplied 7 to 14 days prior to departure. If you do not receive
your tickets 7 days before departure please contact us using the contact
details provided. Please check your travel documents carefully upon receipt,
and advise us immediately of any error.
6) Travel Insurance
a) It is a condition of booking
with every supplier that you must have adequate travel insurance to ensure that
you are adequately covered against unexpected cancellation charges prior to
departure and events occurring during your holiday.
7) Special Requests
a) Special Requests such as (but
not limited to) assigned seat number requests, special meal requests or rooming
requests will be passed on to the relevant supplier but cannot be guaranteed by
The Cruise Clinic
8) If You Cancel
a) Your booking can be cancelled
subject to payment of the cancellation charges which will be levied by the
suppliers. The level of cancellation charge payable is dependent upon how far
in advance of the departure date you cancel your booking. Please see the
relevant supplier’s terms and conditions for details of these charges. All
cancellations must be made in writing by the lead name in your party to:-
The Cruise Clinic, 38, Fairfield Road, Eastbourne, East Sussex, BN20 7LX
b) You should also be aware that
in some cases, airlines and other suppliers treat any changes made as a
cancellation and you may be asked to pay up to 100% of the ticket cost should
you wish to make any changes after your booking has been confirmed.
c) Any cancellation charges may
be recoverable through your travel insurance. Please check your insurance
policy for more information.
d)
If you wish to amend your
booking this may be possible but will be subject to the policies of the
suppliers of your travel arrangements. Any additional costs including any
administration fees charged by the suppliers and by The Cruise Clinic will need
to be paid before any change is confirmed. Please note that some suppliers will
treat amendments as a cancellation of the original booking and charges will
apply as detailed above.
9) Alterations to Your Booking by
the Supplier
a) Unfortunately, we cannot
control or prevent changes implemented by our suppliers. Should a change occur
we will endeavor to minimise the inconvenience you may experience. We cannot
however offer any compensation. Again, please refer to the booking conditions
of the Supplier.
10) If You Have a Complaint
a) If you have a complaint
regarding any part of your booking, please contact the supplier of the service
in question at the earliest opportunity. Any complaint letters sent to us on
your return will be directed to the relevant supplier responsible for providing
your booked arrangements.
b) Should you have a complaint
about any aspect of the service provided by The Cruise Clinic please write to
us within 28 days of returning to the UK who will in turn investigate your
complaint.
11) Data Protection
a) For the purpose of the Data
Protection Act 1998 we, The Cruise Clinic, are a data controller. In order to
process your booking, we need to collect personal details from you. These will
include, where applicable, the names and addresses of party’s members,
credit/debit card or other payment details and special requirements such as
those relating to any disability or medical condition which may affect the
chosen booking and any dietary restrictions which may disclose your religious
beliefs. If we need any other personal details, we will tell you before we
obtain them from you. In order to process your order we will share your
information with the airline, hotel, car rental agency, or other involved third
party or supplier. We will provide only the personally identifiable information
necessary to ensure the successful fulfillment of your travel arrangements. The
information may also be provided to security or credit checking companies,
public authorities such as customs/immigration if required by them, or as
required by law.
b) We have appropriate measures
in place to protect the personal details you give us. Where your travel
arrangements are to take place outside the European Economic Area, (EEA),
controls on data protection in your destination may not be as strong as the
legal requirements in this country. We will not however pass any information on
to any company and/or organisation not responsible for providing any part of
your travel arrangements. Where you provide us with personal details relating
to any special requirements and/or details of any illnesses, disabilities or
religious requirements, you consent to this information being passed onto any
organisation or companies responsible for any part of your travel arrangements
whether in the EEA or not. If we cannot pass this information to the relevant
suppliers, we cannot process your booking.
c) We are entitled to assume you
do not object to our doing any of the things mentioned above unless you tell us
otherwise in writing. You are generally entitled to ask us (by letter or
e-mail) which details of yours are being held or processed, for what purpose
and to whom they may be or have been disclosed. We will charge a fee to respond
to such a request. In limited circumstances we are entitled to refuse your
request. Except where expressly permitted by the Data Protection Act 1998, we
will only deal with the personal details you give us as set out above unless
you agree otherwise. For example, if we wish to use any of your personal
details for marketing purposes, we will tell you this when we ask for your
details and give you the opportunity to say no if you do not want us to do so.
12)Our Liability to You
a) We act only as an agent for
the ultimate service provider concerned and your contract for your holiday
arrangement is directly with the service provider. We accept no liability in
relation to the service itself or for the acts or omissions of the service
provider concerned. Please note that all bookings are also subject to the
Supplier’s conditions of booking. These contain limitations and exclusions of
liability to any person who travels with them.
b) The Cruise Clinic is not a
tour operator and there will not be a representative on location. We would
advise you to contact the relevant supplier, e.g. tour operator, directly
should any problem or complaint arise, ensuring that you take the contact
numbers with you when you travel.
13)Passport, Visa &
Immigration Requirements
Your specific passport, visa and
health requirements and compliance with other immigration regulations are your
responsibility and you should confirm these with the relevant embassies and/or
consulates. We do not accept any responsibility if you cannot travel because
you have not complied with any passport, visa, health or immigration
requirements. Information on current travel requirements and restrictions can
currently be found by visiting http://www.fco.gov.uk/knowbeforeyougo.
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